Service & refund policy

Effective August 19, 2026

Order review

Payment places an order into intake review. We check the source material, requested deliverables, and contact information before design begins. If the request clearly falls outside the selected package, we will explain the issue and offer a practical next step. We do not silently add charges.

Scheduling

We confirm the working schedule after intake review because source quality and response times vary. A customer delay in supplying content or approvals may move the delivery date. If we cannot accept the project, we will cancel and refund the package payment.

Cancellations and refunds

You may request a cancellation by emailing support@hemway555.com. A cancellation requested before design work begins is eligible for a full refund. After work begins, we review the request fairly based on the work already performed and any usable work delivered. After final approved files are delivered, payments are generally non-refundable, but we will correct delivery defects or files that do not match the approved scope.

Revisions

Reasonable revisions within the agreed content and direction are part of the service. Replacing large sections of content, changing the selected design direction after approval, or adding pages or formats may require a separate quote. Our goal is a usable result the customer can confidently approve.

Delivery and file care

Final delivery normally includes a print PDF, mobile PDF, editable source, promotional graphic, and a manifest listing the files. Please download and back up delivered files. If a delivery link expires, contact us and we will make a reasonable effort to restore access from retained project records.

Contact

For order, refund, or delivery questions, email support@hemway555.com and include the business name and order number.